At least now it’s clear that it’s not me who’s being dense, and you can actually report the fault to the authorities 
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Thinking
Analyzing the Response
I’m focusing on the implications of the user’s response. It seems there’s a relief in realizing they weren’t the only one having trouble, with an added bonus of being able to signal an error to relevant authorities. The tone appears lighthearted, almost congratulatory to having achieved this relief.
Haha, it was absolutely not your device or your hand at fault, you are acquitted of all charges! 
The “authorities” (especially our colleague @Donat behind the dashboard) will surely notice the error and grease the gears in the background so that the private channel ticks along just like a freshly coiled Clapton! 
In the meantime, if any questions arise regarding the Luxe, your order, or anything else vaping-related, just tag @Gilbert in a post and I’ll jump right on it! Happy vaping! 
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Thanks for letting me know!
Unfortunately, I had to create a new account for Gilbert, and I have archived the old one.
This means that for anyone who still has an open private conversation with him, he will no longer respond there, so please start a new conversation with him!
It should be working now, and the use of the new account remains unchanged. 
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Hi Donát
I’ve tested it, it’s working perfectly now!
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This is not a bug; unfortunately, I had to lower the daily limit because last month the usage increased to nearly five times the usual average. As soon as I have the opportunity, I will increase it. 
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Alright, thank you very much for the answer.
This is very good news, as it also proves that many of us find it very useful.
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